RETURN / EXCHANGE POLICY
RETURNS MUST BE RECEIVED BY US WITHIN 14 DAYS OF ORIGINAL DELIVERY ALONG WITH « RETURNS FORM »
We do not refund the cost of shipping, only cost of item. Shipping costs are only refunded if you received faulty items. Please make sure to fill out the ‘Returns Form’ indicating for a refund or exchange with a brief explanation. All refunds are subject to our discretion, all items for exchange are subject to availability. If the item you wish to exchange for is unavailable we will contact you via email with an alternative solution. All returned products must be impeccable and with labels.
– Returning items to us. All returns must be made by post, we will not accept returns in our Boutique. Shipping of a return for a refund will be at your cost. If you are making an exchange for another item we will cover the costs of the re-shipping to send the item back. We do not accept liability for lost packages sent to us by you. For security we recommend that you use track and trace.
– Return of Faulty Items. All items are thoroughly checked for quality prior to shipping. However, if you receive a faulty item; You can return the item which is faulty to us only by post. The item must be received by us within 14 days of original delivery along with ‘Returns Form’ If you contact our customer service quoting how much you paid and provide a proof of posting certificate, we will reimburse your return postage costs – only for faulty items,subject to our discretion. Refunds will be credited to your original method of payment, only if items are deemed to be at our or the manufactures fault. We will notify you within 14 days of return if we will accept.
- Refund : We can’t refund your order if it doesn’t comply with our returns policy above.
Returned goods will be checked for quality and that our conditions of return were followed. Once cleared, you will receive a refund of the purchase price (excluding the shipping costs, duties, taxes and/or loss in value) directly to the original method of payment used for purchase. We do not charge restocking fees.
We will update you as soon as we have received and evaluated the returned item. We will inform you when the refund was approved and from that moment, you should receive your money within 3 working days.